Legal

Privacy Policy

This privacy policy is subject to change without notice. The policies specified herein supersede any previous privacy policies pertaining to Cal Test Electronics websites found on caltestelectronics.com, globalspecialties.com, and any other Cal Test Electronics website properties within those domains and their sub-domains.

This policy sets forth the terms and conditions governing your use of all sites within the caltestelectronics.com domain.

This policy applies to personally identifiable information, or "personal information," that we collect when you sign up for a newsletter, submit personal information via a form on a caltestelectronics.com website, or visit any of our websites (collectively, the "site"). It also applies to personal information we collect when you otherwise interact with us, such as when you make a payment, place an order, or contact customer service. This policy also applies to personal information that we may receive from our partners and third-party sources.

Personal Information

Personal information under this policy is information that we directly associate with a specific person such as the person's name, address, phone or fax number, email address, account information (e.g., credit card information and online registration), online activities, or other specific personal information. Our definition of personal information does not include "aggregate" information — data that we may collect about a group or category of services or people that does not contain any personal information or from which we or our agents remove any personal information.

Collection of Personal Information

We collect personal information when you sign up for services directly, purchase products directly via any number of upgrade or replacement programs, or when you email, call, or otherwise communicate with us.

When you submit a custom solution inquiry, we may also collect technical specifications, application requirements, quantities, project timing, and engineering files or drawings that you choose to upload. We use this information to evaluate your request, communicate with you, develop a proposed solution, prepare a quotation, and support any resulting engineering or production work. Uploaded engineering files are stored in private storage and are available only to authorized personnel.

In some instances, the personal information we ask you to provide will be mandatory for purposes of participating in a particular activity or service. If you do not provide this personal information, your participation may be limited or prohibited.

We receive certain types of information automatically whenever you use our services. For example, when your web browser accesses our site, we obtain certain types of information, such as your IP address, the type of browser you use, and the page you visited before visiting our site.

We may receive personal information about you from other sources, such as contest participation or product referrals by your colleagues.

Our Use of Personal Information

• We may use your personal information to verify and validate your identity.
• If you submit a job application or resume to us, we may use the personal information to communicate with you and, subject to applicable laws and regulations, to evaluate your qualifications for employment.
• We keep information as a record of our interactions with you. If you place an order or otherwise deal with us over the telephone, we may record the details of the conversation. We may also keep logs of emails we receive from you.

The above examples are not an exhaustive list — they are a general description provided for illustration.

Site Analytics, Microsoft Clarity, and Google Analytics

We use Microsoft Clarity and Google Analytics to capture how visitors use and interact with portions of our public website through behavioral metrics, heatmaps, session replay, traffic sources, page views, and related website usage data. We use this information to improve website usability, product content, site performance, marketing, and advertising. Website usage data may be captured using first-party and third-party cookies and other tracking technologies to help us understand product and content popularity, online activity, and opportunities for site optimization.

Microsoft and Google may also process this data as described in the Microsoft Privacy Statement and Google Privacy Policy. These analytics tools are not intentionally enabled on account pages, admin pages, or distributor portal pages. Customer inquiry form fields, technical specifications, and uploaded engineering file details are masked or excluded from Microsoft Clarity session capture and are not intentionally collected by our analytics tools.

Disclosure of Personal Information

We may disclose personal information to third parties who complete transactions or perform services on our behalf, or transfers related to providing products or services to you. Through contracts with such third parties, we restrict the manner in which they may use and disclose personal information about you without your consent.

We may disclose personal information to comply with the law (e.g., a lawful subpoena); to enforce or apply any contracts or agreements; to initiate, render, bill, and collect for products or services; to protect our rights or property; in connection with claims, disputes, or litigation; or to protect ourselves, our members, and other customers from harmful acts.

Cal Test Electronics does not sell or rent your contact information to other marketers. Because we do not sell directly, where required, your contact information may be given to one of our distributors if you are seeking to purchase our products.

Cookie Policy

What Are Cookies?

Cookies are simple text files that are stored on your computer or mobile device by a website's server. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier, the website's domain name, and some digits and numbers.

What Types of Cookies Do We Use?

Necessary Cookies

Necessary cookies allow us to offer you the best possible experience when accessing and navigating through our website and using its features. For example, these cookies let us recognize that you have created an account and have logged into that account.

Functionality Cookies

Functionality cookies let us operate the site in accordance with the choices you make. For example, we will recognize your username and remember how you customized the site during future visits.

Analytical Cookies

These cookies enable us and third-party services to collect aggregated data for statistical purposes on how our visitors use the website. These cookies do not contain personal information such as names and email addresses and are used to help us improve your user experience.

How to Delete Cookies

If you want to restrict or block the cookies that are set by our website, you can do so through your browser settings. Alternatively, you can visit www.internetcookies.com, which contains comprehensive information on how to do this on a wide variety of browsers and devices.

We use cookies to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our site.

Accessibility Statement

Cal Test Electronics is working to make sure our website can be used by everyone, including people who use assistive technologies such as screen readers.

Cal Test Electronics is committed to conforming to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA and complying with the Department of Justice's Americans with Disabilities Act (ADA) Standards for Accessible Design, and other applicable regulations.

If you have suggestions for how we can improve, please contact us using our general contact form. We want to make the website better for all users.

Please note that our website may link to, or interface with, third-party websites that we do not control and are not directly affiliated with.

Cal Test Electronics reserves the right to change this statement at any time.

Cal Test Electronics Logo Usage Guidelines

Usage

All Cal Test Electronics logos, including the names and logos set forth herein, are trademarks of Cal Test Electronics, Inc.. These logos shall not be altered or redrawn in any way, and are useable only by licensed or authorized entities for applications approved by Cal Test Electronics, Inc.. Changing of elements, regardless of intent, detracts from the brand consistency of Cal Test Electronics trademarks and logos.

Available Logos

There are two color versions of the Cal Test Electronics logo meant for public use. One is CMYK, for printing purposes, and the other is RGB, for on-screen use such as web or video. For correct results, use the correct version for your application.

Screen / Web

Right-click the image and select "Save as" to download.

RGB PNG

Contact

If you have specific questions about use of the logo or any Cal Test Electronics trademarks, use our general contact form to send us a message.

Terms & Conditions

The logos provided are for promotion, advertising, co-promotion, or marketing use by authorized entities only. The Cal Test Electronics brand, name, logo, and corporate identity are protected by copyright and trademark, and their use is governed by the rights provided by these protections.

Product Recalls

Cal Test Electronics has announced a recall on the product(s) identified below. Information on each recalled product, and the steps you should take if you own such a product, are available within each specific recall notice.

• CT4079 — View Recall Notice (PDF)

Return Policy

Exchange or Return Process

To initiate the return or exchange process, you must first obtain a Return Material Authorization (RMA) Number.

Any merchandise returned without a corresponding RMA Number will not be eligible for exchange or return. To obtain your RMA Number, please contact us.

Please return the merchandise by a traceable method such as UPS or US Postal Service with a Return Receipt within 30 days from issuance. We recommend tracking your return with your carrier of choice to ensure we receive your package.

NOTE: Cal Test Electronics is NOT responsible for lost merchandise. You will be asked to provide Proof of Delivery should the shipment not be received by Cal Test Electronics. Cal Test Electronics reserves the right to change this policy at any time.

Warranty Information

Every Cal Test Electronics product is backed by a standard limited warranty, reflecting our commitment to quality craftsmanship and reliable performance. The typical warranty period is one year from the original date of purchase; however, coverage may vary by product.

Complete warranty details for your specific product can be found in the accompanying user guide, as a printed insert in the product carton, or on the product's webpage.

To view the standard limited warranty for your Cal Test Electronics product, please visit the Resources page and search for your product model.

If you have questions regarding warranty coverage or need to initiate a warranty claim, please reach out to us through our general contact form. We are here to help.